Refunds

Cancellations and refunds

These rules cover the window-desk session, the Saturday table, and the return reading at Mentis Beacon in Goyang. Fees are paid by bank transfer after we confirm a chair. Refunds return to the same account.

How to ask

Email hello@mentisbeacon.click with the name on the booking, the session date, the sitting you booked, and whether you want a refund or a new date. You may also call 0325298425 during desk hours, Tuesday to Friday, 11:00–18:00. We confirm the outcome by email.

Desk session and return reading

Cancel at least 48 hours before the start and the sitting fee is refunded in full. Cancel inside 48 hours and we return the fee except 20,000 KRW, which holds the desk that can no longer be offered to another reader. Rescheduling once is free when you ask at least 48 hours ahead and another open hour exists that week.

Saturday seats

A Saturday seat is paid in full when we confirm it. That payment is the seat fee of 45,000 KRW. Cancel at least five days before the Saturday and the seat fee is refunded in full. Cancel later, or fail to attend, and the seat fee is kept: the packet for that chair has been printed and the count of four seats has closed.

No-shows

If you do not arrive for a window desk or a return reading, and you have not cancelled, the sitting fee is kept. We hold the desk for twenty minutes and then release it.

Work already started

Once the librarian has begun the sitting, the fee for the time underway is kept. If you must leave in the first fifteen minutes because of an emergency, we return half the sitting fee. After fifteen minutes the full fee stays with the room.

Materials

The worksheet you mark is part of the sitting. A spare blank worksheet set bought for 8,000 KRW and taken out of the room is non-refundable. Library samples never leave the drawers, so there is nothing to return on those.

Deposits

We do not take a separate deposit on top of the sitting fee. The Saturday payment is the seat fee itself, and the desk payment is the sitting fee itself.

Processing time and method

Approved refunds are sent to the bank account that paid the fee, within ten business days after we confirm the refund by email. If the original transfer cannot be traced, we will ask for the account details in that same thread before sending.

When the room cancels

If we close for illness, severe weather, or a building problem, you choose a full refund or a new date at the same rate. We email everyone booked that day.

What these rules do not cover

The room sells sittings and spare worksheet sets. It does not ship goods, run a membership, or sell software. A private hire of the long table, if we quoted one by email, follows the cancellation line written in that quote.